The Four Basic Aspects of Cultural Intelligence
CQ-Drive
CQ-Drive is a person's interest and confidence in functioning effectively in culturally diverse settings. It includes:
- Intrinsic Interest - deriving enjoyment from culturally diverse experiences
- Extrinsic Interest - gaining benefits from culturally diverse experiences
- Self-efficacy - having the confidence to be effective in culturally diverse situations
CQ-Knowledge
CQ-Knowledge is a person's knowledge about how cultures are similar and how cultures are different. It includes:
- Business - knowledge about economic and legal systems
- Interpersonal - knowledge about values, social interaction norms, and religious beliefs
- Socio-linguistics - knowledge about rules of languages and rules for expressing non-verbal behaviors
More information on CQ-Knowledge
CQ-Strategy
CQ-Strategy is how a person makes sense of culturally diverse experiences. It occurs when people make judgments about their own thought processes and those of others. It includes:
- Awareness - knowing about one's existing cultural knowledge
- Planning - strategizing before a culturally diverse encounter
- Checking - checking assumptions and adjusting mental maps when actual experiences differ from expectations
More information on CQ-Strategy
CQ-Action
CQ-Action is a person's capability to adapt verbal and nonverbal behavior to make it appropriate to diverse cultures. It involves having a flexible repertoire of behavioral responses that suit a variety of situations. It includes:
- Non-Verbal - modifying non-verbal behaviors (e.g., gestures, facial expressions)
- Verbal - modifying verbal behaviors (e.g., accent, tone)